PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE LUNCHHOUND SERVICE

What's in these terms?

These terms tell you the rules for using our website orders.lunchhound.co.uk (referred to as the “LunchHound Solution” in these terms).

Who we are and how to contact us

The LunchHound Solution is operated by Bluefish Education Design Ltd ("we", “our”, “us”). We are registered in England and Wales under company number 10817025 and have our registered office at The Courtyard, Catherine Street, Macclesfield, Cheshire, United Kingdom, SK11 6ET. Our main trading address is The Courtyard, Catherine Street, Macclesfield, Cheshire, United Kingdom, SK11 6ET. Our VAT number is 184731588.

To contact us, please email parentsupport@lunchhound.co.uk.

By using the LunchHound Solution you accept these terms

By using the LunchHound Solution, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use the LunchHound Solution.

We recommend that you print a copy of these terms for future reference.

Within these terms the following words shall have the following meanings:

“Caterer” means the School’s chosen caterer (which may be the School itself);

“School” means the school at which the food ordered via the LunchHound Solution will be served;

“you” and/or “your” means the adult user of the LunchHound Solution; and

“your Account” means your account with the chosen payment solutions provider used at the School.

Meal choices

The meal choices available on the LunchHound Solution are the meals which the School has informed us are provided by the Caterer.

Meals served may vary slightly from their pictures. The images of the products on the LunchHound Solution are for illustrative purposes only. Although we have made every effort to display them accurately, we cannot guarantee that a device's display accurately reflects what the meals will look like. Your child’s meal may vary from those images.

The ordering process

The LunchHound Solution facilitates the pre-ordering of food by you on behalf of your child for preparation by the Caterer. We may either pass the meal order information to the School who in turn pass it on to the Caterer, or to the Caterer directly.

You will be required to transfer funds to your Account and to maintain the balance of your Account.

If there are insufficient funds in your Account to pay for the food ordered at the time of ordering, the order may not be completed, depending on the policy of the School and whether they will permit your Account to have a negative balance.

When you or your child order food via the LunchHound Solution, your Account will be debited by the amount of the food ordered and the balance of your Account shall be reduced accordingly.

In the event you have ordered food on behalf of your child for a day in the future, you will be able to change and update your order within the LunchHound Solution up until 8am on the day on which that food is to be served to your child.

Should you wish to change or update your order after 8am on the day on which the food ordered is to be served, you must contact the School directly. Any changes or updates made after 8am via the LunchHound Solution to any order which is to be served the same day will not be processed by us and we will shall be liable to you in any way for the food served.

Your Account shall be reconciled daily so you will be able to check your Account’s available balance at any time.

When funds are debited from your Account, they will be credited to whichever of the School or the Caterer who has ownership of the equivalent account with the payment solutions provider used at the School.

Providing the meals

The meals which you order for your child via the LunchHound Solution will be provided for by the Caterer. Neither we nor the LunchHound Solution has any responsibility for the provision of those meals.

Price and payment

The price of the meals (which includes any applicable VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the meal advertised to you is correct.

If VAT is included in the price of the advertised meal, we will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

To pay for meals ordered via the LunchHound Solution you will need to create an account with the School or the Caterer’s chosen payment solutions provider. Once your account is created, the LunchHound Solution will allow you to pay for meals and for the School or the Caterer to receive the monies directly from you in their account(s) with the chosen payment solutions provider.

Refunds and account balance returns

If you have an issue with the food provided to your child, then you should liaise with the Caterer as the person responsible for the provision of the food.

If at any point you would like to be returned the balance of your online account with the chosen payment solutions provider at the School, this will need to be requested of and processed by the holder of the account so that they may action this.

Either the School or the Caterer may hold the account to the chosen payment solutions provider at the School, so you should initially contact the School to ascertain who holds the account.

Different payment solutions providers have different de minimis limits on account balance returns so if the balance of your Account is small, the holder of the chosen payment solutions provider’s account may not be able to return this to you.

We are not responsible for, nor can we facilitate, returns to you of the balance of your Account.

Allergens

If your child has a food allergy, intolerance, sensitivity or coeliac disease., then you should speak to the Caterer before ordering any meal to ensure it is appropriate and safe for your child. We only display the allergen information on the LunchHound Solution that the School, via the Caterer, has asked us to display. We do not warrant or guarantee the accuracy of any allergen information provided.

If there is a problem with a meal

If you or your child has a problem with a meal ordered via the LunchHound Solution, then you should raise the issue with the School.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use the LunchHound Solution, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to the LunchHound Solution

We may update and change the LunchHound Solution from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw the LunchHound Solution

The LunchHound Solution is made available to you free of charge.

We do not guarantee that the LunchHound Solution, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the LunchHound Solution for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access the LunchHound Solution through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

The LunchHound Solution is only for users in UK

The LunchHound Solution is directed to people residing in the United Kingdom. We do not represent that content available on or through the LunchHound Solution is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at parentsupport@lunchhound.co.uk.

How you may use material on the LunchHound Solution

We are the owner or the licensee of all intellectual property rights in the LunchHound Solution, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the LunchHound Solution for your personal use and you may draw the attention of others within your organisation to content posted on the LunchHound Solution.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy or download any part of the LunchHound Solution in breach of these terms of use, your right to use the LunchHound Solution will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

Although we make reasonable efforts to update the information on the LunchHound Solution, we make no representations, warranties or guarantees, whether express or implied, that the content on the LunchHound Solution is accurate, complete or up to date.

We are not responsible for websites we link to

Where the LunchHound Solution contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

How we may use your personal information

We will only use your personal information as set out in our privacy policy at https://www.elior.co.uk/privacy-policy.

 

We are not responsible for viruses

We do not guarantee that the LunchHound Solution will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the LunchHound Solution. You should use your own virus protection software.

You must not misuse the LunchHound Solution by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the LunchHound Solution, the server on which the LunchHound Solution is stored or any server, computer or database connected to the LunchHound Solution. You must not attack the LunchHound Solution via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the LunchHound Solution will cease immediately.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.